TOPIC 16. 롤플레이 | Role-play #
롤플레이는 ‘문장력’보다 ‘상황 수행 능력’이 중요합니다. AL은 공손한 표현, 필요한 정보 확인, 대안 제시(If that’s not possible, …)까지 보여주면 강합니다. 핵심은 짧은 문장으로도 ‘절차’를 빠짐없이 밟는 것입니다.
자주 나오는 질문 패턴 #
- Opening: purpose + greeting
- Request: I’d like to / Could I / Would it be possible to
- Clarify: Just to confirm / Could you tell me
- Alternative: If that’s not possible, could we
- Close: Thank you + next step
답변 플롯 템플릿 #
[Opening] Hi, this is ________. I'm calling about ________.
[Request] I'd like to ________ (make a reservation/change/cancel).
[Details] It's for ________ people on ________ at ________.
[Clarify] Just to confirm, ________? Also, could you tell me ________?
[Alternative] If that's not possible, could we ________?
[Close] Great, thank you. I'll ________. Have a nice day.실전 질문 1 #
OPIC 스타일 질문
Role-play: You want to make a restaurant reservation by phone. Call the restaurant, ask for a table, and confirm the details.
IH 샘플 (짧고 무난하지만, 디테일/감정/연결이 부족한 버전)
Hello, I want to reserve a table. Two people at 7 p.m.
tomorrow. Please. Thank you.AL 샘플 (장면 + 디테일 + 감정 + 리플렉션까지)
Hi, (pause) this is Minji. I'm calling to make a
reservation. I'd like a table for two people tomorrow
evening at 7 p.m., if possible. Just to confirm, do you
have any available seats around that time? Also,
could you tell me if you have a quieter table, maybe
away from the entrance? If 7 p.m. is fully booked, I
can do 6:30 or 7:30 as well. Great, thank you. Could
you please confirm the reservation under the name
Minji Kim? Perfect. I'll be there on time. Have a nice
day.AL 버전 B (같은 질문, 다른 각도–버전 2로 확장)
(Alternative style) Hi, I'd like to book a table for two. Tomorrow at 7 would be ideal, but I'm flexible. (pause)
Could you recommend the best time if it's less crowded?
• Opening: greeting + purpose
• Request: table for two + date/time
• Clarify: availability + seat preference
• Alternative: time options 제시
• Close: name confirmation + thanks
• What if the restaurant asks for your phone number?
• What if they say only outdoor seats are available?
• What if you need to change the reservation later?실전 질문 2 #
OPIC 스타일 질문
Role-play: You received the wrong item from an online store. Call customer service, explain the issue, and ask for an exchange or refund.
IH 샘플 (짧고 무난하지만, 디테일/감정/연결이 부족한 버전)
Hi, I got the wrong item. I want to change it. My
order number is 1234. Please help.AL 샘플 (장면 + 디테일 + 감정 + 리플렉션까지)
Hello, (pause) I'm calling about an online order I
received today. My order number is 1234, and I
think the item was delivered incorrectly. I ordered a
black case, but I received a different color. Could
you help me with an exchange or a refund? I have
photos of the package and the item, so I can send
them right away. Just to confirm, what is the return
process, and how long will it take? If an exchange
takes too long, I'd prefer a refund. Thank you for
your help. I'll follow your instructions and send the
evidence now.AL 버전 B (같은 질문, 다른 각도–버전 2로 확장)
(Alternative) I'm not upset, (pause) but I need a clear solution because I need the correct item soon.답변 흐름(구조) 분석
- Opening: calling about order + order number
확장 질문 (여기까지 이어서 물어볼 수 있어요)
- Problem: ordered vs received
- Request: exchange or refund
- Evidence: photos
- Clarify: process + timeline
- Alternative: if exchange slow -> refund
- What if they ask you to pay for shipping?
- What if they cannot exchange because it’s out of stock?
- How would you stay polite but firm?
실전 질문 3 #
OPIC 스타일 질문
Role-play: Your neighbor is making loud noise at night. Talk to your neighbor and ask them to lower the volume politely.
IH 샘플 (짧고 무난하지만, 디테일/감정/연결이 부족한 버전)
Excuse me, it's too loud. Please be quiet. I want to
sleep.AL 샘플 (장면 + 디테일 + 감정 + 리플렉션까지)
Hi, (pause) sorry to bother you. I live next door, and
I wanted to mention something politely. It's a bit
late, and the music is coming through the wall, so
I'm having trouble sleeping. Would it be possible to
lower the volume a little? I completely understand
you're enjoying your time, but I have to wake up
early tomorrow. If you could keep it down after this
time, I'd really appreciate it. Thank you so much for
understanding.AL 버전 B (같은 질문, 다른 각도–버전 2로 확장)
(Alternative) If you need to keep talking, (pause) maybe closing the window could help. That would solve it for
me.
• Polite opening + apology for bothering
• Problem 설명(through the wall) + 감정(need sleep)
• Request: lower volume
• Reason: wake up early
• Alternative: close window
• Close: appreciation
• What if your neighbor refuses?
• What if you want to involve a building manager?
• How would you handle it without sounding aggressive?다이얼로그 확장 연습 #
아래는 ‘한 문장 답변 → AL 길이’로 확장하는 연습입니다. Examiner 질문에 대해 먼저 Level 1만 말하고, 사다리처럼 한 단계씩 늘려 보세요.
연습 스크립트 (Level 1 → 확장 힌트 → 내 버전으로 늘리기)
Examiner: Make a restaurant reservation.
You (Level 1): I'd like a table for two at 7 tomorrow.
확장 힌트: 확인 질문 2개 + 대안 시간 + 이름/번호 확인 + 마무리
Examiner: Complain about a wrong delivery.
You (Level 1): I received the wrong item, so I want an exchange.
확장 힌트: 주문번호 + 증거 + 절차/기간 확인 + 대안(refund)다이얼로그 확장 기록지 (말하기 전에 30초 메모용)
[기록용 메모]
- 내 버전의 핵심 키워드 5개:
1) ________ 2) ________ 3) ________ 4) ________ 5) ________
- 내가 추가한 디테일(장소/사람/감각/수치):
장소: ________ / 사람: ________ / 감각: ________ / 수치: ________
- 감정 단어 2개:
________, ________말로 바로 쓰는 표현 & 템플릿 #
Chunk Bank (그대로 바꿔 끼우면 문장이 길어져요)
- I’m calling to make a reservation / I’m calling about an order.
- I’d like to ________, if possible.
- Just to confirm, do you have ________?
- Could you tell me the process and how long it will take?
- If that’s not possible, could we ________ instead?
- I have photos as evidence, so I can send them right away.
- I’m sorry to bother you, but ________.
- I’d really appreciate it if you could ________.
버전 만들기 팁
- 버전 A: 구체적 경험 1개를 깊게
- 버전 B: 습관/루틴을 넓게 + 짧은 미니 스토리 1개
- 버전 C: 비교(예전 vs 지금 / A vs B)로 마무리
플롯 템플릿 (빈칸만 채우면 바로 말할 수 있어요)
[Opening] Hi, this is ________. I'm calling about ________.
[Request] I'd like to ________ (make a reservation/change/cancel).
[Details] It's for ________ people on ________ at ________.
[Clarify] Just to confirm, ________? Also, could you tell me ________?
[Alternative] If that's not possible, could we ________?
[Close] Great, thank you. I'll ________. Have a nice day.
[버전 B용 추가 문장]
- That being said, ________.
- Looking back, ________.
- If I had to sum it up, ________.
